Cancellation policy

Last updated: September 18, 2026

Requesting a change or cancellation

Contact contact@pinhuntersgolfco.com or use our contact form as soon as possible, including your order number and requested change. We will confirm whether the change or cancellation can be accommodated. Sending a request does not by itself confirm cancellation.

In-stock retail orders

We will try to accommodate cancellation or address changes before fulfillment begins. Once processing or shipment is underway, we may be unable to stop the order. Eligible products can be returned under our Refund Policy after delivery.

Custom and personalized orders

Before artwork approval or production begins, contact us promptly to review available changes or cancellation. After artwork approval but before production, a change may require a revised proof, quote, or schedule and must be confirmed by us. Once production begins, custom work may not be reversible, and change-of-mind cancellations or refunds may be unavailable.

Any design, setup, or production charges retained on cancellation must have been disclosed and agreed for that order before the work was incurred and must be permitted by law. This policy does not impose a new flat cancellation fee or automatically make a deposit non-refundable. We will explain the order's status and any applicable agreed charges when responding.

These restrictions do not remove remedies for defective, damaged, or incorrect products, failure to fulfill an order, or shipping delays where cancellation and a refund are required by law.

Preorders

A preorder is an order for a product not yet available for immediate shipment. The offer or checkout states the expected shipment timing, whether payment is collected in full or as a deposit, and when any remaining balance is due. When authorized at checkout, the payment method may be stored by the payment provider for the agreed later charge.

You can cancel a partially paid preorder that has not been fulfilled. For a fully paid preorder, contact us promptly to confirm cancellation options before fulfillment. If an order has already shipped, the Refund Policy applies. If we cannot meet the applicable shipment commitment, we will provide the delay options and refunds described in our Shipping Policy and required by law.

Refunds and separate agreements

Approved cancellations are refunded to the original payment method after any lawful, previously agreed charges are identified. Required refunds will be issued within the time required by law. A separately accepted written wholesale or custom-order agreement controls order-specific terms where it differs from this policy, subject to mandatory law.

Nothing in this policy enrolls you in recurring deliveries or authorizes recurring charges. Any future subscription or try-before-you-buy offer must disclose its own terms and obtain the required agreement before purchase.