Refund policy

Return requests for eligible retail items may be made within 30 calendar days after delivery.

Return eligibility

Items must be unused, unworn, and returned with their original tags, packaging, and proof of purchase. Contact contact@pinhuntersgolfco.com before sending an item back. Returns sent without prior authorization may not be accepted.

Non-returnable items

Custom or personalized products, gift cards, and products clearly labeled Final Sale before purchase are not returnable, except when the item is defective, damaged, or incorrect. A discount by itself does not make an item final sale.

Return shipping

Customers are responsible for return shipping for preference or fit changes. Pin Hunters Golf Co. will cover reasonable return shipping for confirmed defects, damage, or fulfillment errors. Original outbound shipping charges are non-refundable except when the return results from a Pin Hunters Golf Co. error.

Damaged, defective, or incorrect items

Please contact us within 7 days of delivery and include your order number and clear photos. We will review the issue and work with you on a replacement or refund.

Exchanges

Exchanges are handled as a return of the original item and a separate replacement order.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit.

Questions? Email contact@pinhuntersgolfco.com. We typically reply within 1–2 business days, Monday through Friday.