Refund policy

Last updated: September 18, 2026

Return requests for eligible retail items may be made within 30 calendar days after delivery.

Return eligibility and authorization

For preference or fit returns, items must be unused, unworn, and returned with their original tags, packaging, and proof of purchase. Contact contact@pinhuntersgolfco.com or use our contact form before sending an item back. Returns sent without prior authorization may not be accepted, except where applicable law provides otherwise.

Once a return is approved, we will provide the correct return address, shipping instructions, and the date by which the item should be sent. The 30-day window above is the deadline to request an eligible retail return. Please do not send merchandise to our business correspondence address without return instructions; fulfillment and return locations can differ.

Custom products and other exclusions

Custom or personalized products, gift cards, and products clearly labeled Final Sale before purchase are not returnable for a change of mind, except where required by law. These exclusions do not remove remedies for defective, damaged, or incorrect products. A discount by itself does not make an item final sale. Custom-order cancellations before shipment are addressed in our Cancellation Policy.

Return shipping

Customers are responsible for return shipping for preference or fit changes. Pin Hunters Golf Co. will cover reasonable return shipping for confirmed defects, damage, or fulfillment errors. Original outbound shipping charges are non-refundable except when the return results from a Pin Hunters Golf Co. error or applicable law requires otherwise.

Damaged, defective, or incorrect items

Please contact us promptly after discovering an issue. For visible damage or incorrect items, contacting us within 7 days of delivery helps us investigate. Include your order number and clear photos where available. This is a reporting request, not a waiver of remedies for defects discovered later or rights under applicable law. We will review the issue and work with you on a replacement or refund as appropriate.

Exchanges

Exchanges are handled as a return of the original item and a separate replacement order.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved return refunds are issued to the original payment method within 10 business days, or sooner where required by law. Your bank or card provider may need additional time to post the credit. Refunds required because we cannot ship on time follow the applicable legal deadline and are not delayed by a return inspection. Contact us if an approved refund has not arrived after the expected processing time.

Wholesale orders and legal rights

A separate written wholesale agreement accepted by both parties controls any order-specific business return terms. Nothing in this policy limits rights or remedies that applicable law does not allow us to exclude.

Questions? Use our contact form or email contact@pinhuntersgolfco.com. We typically reply within 1–2 business days, Monday through Friday.