Shipping policy

Last updated: September 18, 2026

In-stock retail orders

Most in-stock orders leave our warehouse within 1–3 business days, Monday through Friday excluding holidays. Standard transit typically takes another 3–7 business days after shipment. Available shipping methods, rates, and estimates are shown at checkout. You will receive an order confirmation after checkout and tracking when your order ships.

Custom and bulk orders

The in-stock timelines above do not apply to custom manufacturing or preorders. For custom orders, we confirm the production and shipping schedule in the written quote or order confirmation. Production scheduling depends on receiving the final approved artwork, complete order details, and the payment or approved credit terms specified for the order. These requirements do not extend a shipping deadline imposed by applicable law.

The custom towel builder displays requested delivery options, not confirmed production reservations. Standard options currently begin at 50 calendar days and rush options at 30–49 calendar days from the current date. The availability of a date in the builder does not guarantee arrival on that date. Contact us before ordering for a fixed event deadline; the actual schedule and any rush charge must be confirmed for your order. Rush production and expedited carrier transit are separate services.

Custom products may be manufactured or shipped by third-party production and fulfillment partners. We will identify any order-specific shipping origin, arrangements, or import charges that affect your purchase before you commit to the order.

Delivery estimates and delays

Carrier estimates are estimates unless an express written guarantee applies. Weather, carrier disruptions, customs, and other events can affect transit. If we cannot ship within the agreed or legally required timeframe, we will notify you, provide a revised shipment estimate when available, and offer the option to consent to the delay or cancel unshipped merchandise for a full, prompt refund as required by law. If we cannot obtain required consent or cannot fulfill the order, we will cancel and refund as required. This policy does not waive mandatory consumer rights.

Preorders

Preorder availability and expected shipment timing are disclosed in the product offer or order confirmation. Payment and cancellation terms are described in our Cancellation Policy. We will communicate material changes to the expected shipment schedule.

Address accuracy

Please review your shipping address before placing an order. Contact us promptly if it needs correction. We cannot guarantee a change after fulfillment begins. If an incorrect customer-supplied address causes a return or requires reshipment, we will explain the available options and any additional charge before proceeding, subject to applicable law.

Missing, damaged, or incorrect packages

If tracking has stalled, the expected delivery date has passed, or a package is marked delivered but cannot be found, contact us promptly after noticing the problem. For visible damage or incorrect items, please contact us within 7 days of delivery if possible and include your order number and clear photos. This reporting request does not eliminate rights concerning defects discovered later or other rights under applicable law. We will work with you and the carrier to investigate and provide the appropriate remedy.

Contact

Use our contact form or email contact@pinhuntersgolfco.com. We typically reply within 1–2 business days, Monday through Friday.